Terms and Conditions of Use
This website (the "Site") is owned and operated by Pain Killer Products, LLC (the “Company”).
Deadbolt™ Pads is a brand name of Pain Killer Products, LLC. By viewing or using our Site, you agree to these Terms and Conditions.
Pain Killer Products reserves the right to amend, change or modify these Terms and Conditions at any time, with or without notice to you.
By using the Site after we post any such changes, you hereby agree to such modified terms. If you do not agree to any of these
Terms or Conditions or any changes made by Pain Killer Products hereafter, you may simply exit the Site. This Site is operated by Pain Killer Products, from its
office in Phoenix, Arizona, USA. Pain Killer Products makes no representation that content of the Site is appropriate or lawful in other territories or jurisdictions.
Use or access of this Site from territories or jurisdictions where the Site or any of its content is illegal, unlawful, violative of obscenity or other laws is strictly prohibited.
Those who choose to access this Site from other states or countries do so at their own risk and such users are solely responsible for compliance with applicable local laws.
The content that appears on our Site is for informational purposes only. We do our best to ensure that the information posted on the Site (including products and availability, etc.)
is timely and accurate; however, errors do appear from time to time. We are not responsible for, and do not guarantee the performance of, goods and services provided by any third party
to whose website we link. We may from time to time place a button or link to the website of another individual or company. Any links on this Site are designed for convenience only,
and do not constitute an endorsement by Pain Killer Products of that site, its owner or host or the products or services offered or listed on such site.
Pain Killer Products reserves the right to use all content, including, by not limited to, images, digital media, written works, articles, etc. submitted to
Pain Killer Products from the general public in any way the company deems appropriate, including, but not limited to, web display, printed media, advertising, etc.
Product Warranty and Return Policy
At Pain Killer Products we take great pride in making the best protective equipment on the planet, and we want our customers to be completely satisfied.
All Pain Killer Products carry with them a 15 day No Questions Asked policy. If Pain Killer Products are not the most comfortable and secure protective equipment you’ve ever
worn please contact us within 15 days of date of purchase and we will refund the purchase price of your product.*
Killer Products also carry with them a 3 month warranty (from purchase date) against manufacturer defects and incorrect shipments. If you feel your item(s) were/are defective,
or you received the wrong order, please contact us by emailing to the address below. Once we receive your return request we will send you an email with information on returning your product.
The email will contain important information required for the return, including prepaid shipping instructions, an RMA (Return Materials Authorization) number and return shipping information.
Please keep this email for your records as it will be required in the event you wish to speak with a customer support representative.
Once we receive your return, we will inspect your product to determine the nature of the defect. In the event that the product is determined defective we will offer the
option of refunding the cost of the product less the initial shipping charges, or a replacement product at equal or lesser value. If the product is determined to be defective due to
unnatural means or improper use of the product you will be contacted to determine if you would like the product returned COD, or if you would like Pain Killer Products to dispose of the product.
* Initial shipping charges are not refundable under the Pain Killer Products return policy. An email address that allows return replies is required.
IMPORTANT: USING AN EMAIL ADDRESS THAT WE CANNOT REPLY TO MAY CAUSE A DELAY AND/OR CANCELLATION IN THE PROCESSING OF YOUR RETURN.
Please begin the return process by following the instructions outlined below:
- Click the following link to begin the return process.
- In the email, please state the natural of the return (for example, if there is a defect please specify what the defect is.)
- All return requests are reviewed on a daily basis, and we will reply to you within 24-48 hours.
the privacy link on our website at any time. The information collected during ordering is used primarily used to process and ship your order. Your account information is
maintained privately on our secure web servers. Pain Killer Products does not sell, share, or rent email addresses and does not condone unsolicited email. If you have any questions or
concerns regarding our company policy, please let us know.
RollerCon 2013 - Deadbolt Pads Tattoo and Team Gear Contest
- Seek us out at RollerCon to get your free Deadbolt temporary tattoo(s).
- Take a photo of you or your friends sporting the newly acquired (and affixed) tattoo.
- Upload that photo to your Facebook wall.
- Go to www.deadboltpads.com/rollercon to submit your entry.
The contest starts Friday, August 2nd, 2013, and ends Sunday, August 18th, 2013. The winners will be chosen the week of August 18th, 2013.
- First prize: Eight sets of custom pads to keep for yourself (what fun is that?!) or to share with your team mates.
- Second prize: Eight sets of Scuffbuster Toe Guards (any color).
Alternate ways to enter:
Send a Self-Addressed Stamped Envelope to the following by August 9th:
2053 E. Alameda Dr.
Tempe, AZ 85282
As part of our Team Gear contest we require that you submit your entry via our Facebook application (step 4 above).
The application will ask that you allow us access to your email address. This is required in order to contact you in the event you win!
At Deadbolt Pads, we have a strong belief that your personal information is very important to you, and therefore very important to us. We make a promise that your information will NEVER be used for anything expect for the direct intent of informing our customers of Deadbolt Pads, and Pain Killer Products, LLC (our parent company) of news, information and discounts/promotions related to our company and company brands.
We strictly adhere to the CAN-SPAM act of 2009 (found here).
At any time you receive communications from Deadbolt Pads, we will either provide an "Opt-out" option, or you can contact our
Customer Service at any time and we will promptly do so.